If the DNS is fine, we check and confirm that the entries in Apache configuration file are listed properly. We test and confirm the changes locally in the DNS servers and verify they are working fine.ĭig +trace websites that are hosted in external DNS servers, the updates have to be done in those servers for the site to work fine. Strict caution has to be exercised while editing DNS zones, as even a slight mistake such as a missing ‘.’ can corrupt the DNS entry.Īs DNS changes involve propagation delay, it can take time for it to reflect world-wide. This can be done from ‘WHM => DNS Functions => Edit DNS Zone’ option. When If the issue is confirmed to be with DNS, we edit the DNS Zone and make sure www is set up as a CNAME on the domain. Cases where there are URL redirects setup, such as in ‘.htaccess’ files, causing www to redirect incorrectly.Scenarios where the domain uses external DNS or CDN such as Cloudflare, and the DNS settings are not properly configured there.In certain scenarios, some other situations have also seen to cause the www not working issue. But cPanel provides option to override the entries in the nf file.ĭuring Apache configuration corruption or custom setting changes made for Apache, the entries in the config file can get messed up and cause www to not work. This entry is also added by default into the Apache configuration file during domain creation. The ‘ServerAlias’ entry in the VirtualHost for www prefix instructs the web server to load the same content as the domain name, when accessed with www also. But in certain scenarios, this ‘Apache configuration file – Another file where the entry for ‘The entry for each domain in the config file would be of the format: ServerName ServerAlias DocumentRoot /home/user/public_html It is a long-standing practice that domain names are accessed in browsers with the prefix ‘a domain to work with DNS record – In the DB record for the domain, there should be a ‘CNAME’ entry corresponding to This entry is added by default in the DNS record, whenever a domain is created in the WHM. Today, we’ll see what causes the issue of www not working for domains in cPanel servers and how we fix such issues. My website is and it doesn't load up if I place the In our role as Technical Support Services for web hosting companies, such website related errors are common issues we resolve for the end customers.
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